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Care Guide

Properly cleaning and maintaining flooring and accessories assures that they will last. 

Please reach out to us for Care and Cleaning Guides for specific products. Here are some guidelines and answers to frequently asked questions.

CARING FOR WOOL RUGS & CARPETS

Wool is the world's most popular fiber for area rugs ... and has been for centuries. Wool is natural, sustainable, plentiful, and, with proper care, wool rugs can offer a lifetime of beauty and enjoyment.

  • To maintain and preserve a wool rug's beauty, vacuum often and refer to our general maintenance tips. Do not vacuum rug fringes/brush only.
  • Vacuuming both sides of a wool rug will help to prevent moths. (Moths like to inhabit dark places such as under furniture where they can live undisturbed doing their damage by eating the pile as well as knots on the under side.)
  • For any liquid spills, use white paper towels or clean terry towels and blot immediately (do not rub).
  • Prevent moisture damage by ensuring that wool rugs regularly receive indirect light and air.
  • Use a qualified professional when cleaning is needed.
CARING FOR WOOL BLEND AND SYNTHETIC RUGS & CARPETS

Some fine rugs are made of wool blends, which are either a mix of wool and silk-like fibers, or made entirely of these silk-like fibers. These luxurious rugs require care to maintain their qualities.

  • Wool blend rugs are an ideal choice for rooms and areas where moisture is not an issue.
  • Vacuum often (no beater bar vacuums or powerhead attachments) and refer to our general maintenance tips for all rug types.
  • For any liquid spills, use white paper towels or clean terry towels and blot immediately (do not rub).
  • Use a qualified professional when cleaning is needed.

WHAT IS SPROUTING?

You may notice over time and use what is referred to as "sprouting" of yarns above a rug's surface.

  • Sprouting is normal and not a flaw. Nor does it affect a rug's durability.
  • If you see yarns "sprouting" above the surface of your rug at any time during the life of your handcrafted rug, do not pull out the yarns.
  • Pulling yarns out can cause permanent damage.
  • Use scissors and carefully clip each piece of yarn level with your rug's pile height.
REASONS TO USE A RUG PAD

Often overlooked, the humble rug pad can promote cleanliness, extend the life of a rug, prevent slips, and protect the floor underneath.

  • Prevent dirt and moisture from being trapped between the rug and surface below which can cause damage to the underside of the rug and the floor.
  • Support the even wear of the rug.
  • Stabilize the rug to prevent slipping.
  • Provide airflow under the rug (which deters moths).
  • Prevents liquids from leaking onto the floor underneath.
  • Add cushioning.
  • Absorbs sounds; acts as a sound dampener.
  • Provides additional insulation.
STORING FINE RUGS
  • When storing a fine rug, roll it around a pole or tube and wrap it in a sheet or large piece of fabric to keep it clean. Do not place it in a sealed bag, as rugs need to breathe. Without airflow, a rug could mildew or rot. You can also store a rug flat.
  • Inspect the rug frequently.
  • Never store a rug in a hot, humid, damp, poorly ventilated, or dirty location - doing so may damage, weaken, or discolor the rug.