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Return and Refund Policy

ALL TRANSACTIONS ARE GOVERNED BY PEYTON WEBSTER ASSOCIATES’ (“PW”) TERMS AND CONDITIONS OF SALE (“Terms and Conditions” or “T&C”). 


No-Hassle Returns:

  • Many of our stocked products are eligible for return within 7 days of delivery.
  • Customer is responsible for the cost of return shipping and item(s) may be subject to a restocking fee.
  • Product must be returned unused and in the same condition as received it and in its original packaging.
Non-returnable items:

  • Gift cards
  • Custom Orders

  • Used Items

To complete your return, we require a receipt or proof of purchase.


Please contact us to initiate a return. Submit an email to [email protected] with the reason for the return. If there is a defect, please provide images of the defect. We will provide the address for the return.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will be applied to your account.


Late or Missing Refunds:

If you haven’t received a refund yet, first check your account.


If you have completed the process above and have received notification that your return was approved, but do not see a credit, please contact us at [email protected].


Sale items:

Only regular priced items may be refunded. Sale items cannot be refunded.


Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and include a description of the defect and images, for a quicker response time.


Shipping Returns:

Before returning your product, make sure that you have received instructions for the return including the proper return address. Do not ship a return to the showroom unless specifically directed to do so.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you may vary.


We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


See our Terms and Conditions for more information.

Need Help? Contact us for questions related to returns and refunds.


Updated January 2023